MCM USA Warranty

WARRANTY

MCM USA provides a, (2) two year/1000hour whichever comes sooner, consumer parts warranty on the CL loader series, MS track loader series, MD35 Dozer and compaction equipment sold by MCM USA. Accessories of these core products are not included in this warranty. The commencement date of this warranty is the date of purchase and extends to the original purchaser only. This parts only warranty warrants that the equipment will be free from manufacturer’s defects in material and/or workmanship. Product accessories are excluded from this warranty. Warranty will remain valid to the terms above as long as the consumer completes the electronic service record submission during the required service intervals (within 7 days or 12 hours of machine run time, whichever comes first). A grace period for late submissions will be on a case by case basis and at the sole discretion of MCM USA.

REMEDY

The remedy for this warranty is that MCM USA will at its discretion provide replacement parts to the original purchaser. This is a parts only warranty and excludes labor and/or other costs associated with replacing parts. MCM USA reserves the right to discontinue or change materials, parts, models or products, or to make substitutions. MCM USA will ship replacement parts via a courier. Express shipping options may be available in certain regions and at an additional cost to the customer. Photos, videos or the shipping of defective parts to MCM USA may be required for proper root cause and replacement. When defective parts are required to be returned, a pre-paid courier shipping label will be provided to the customer.  

Warranty Limitations

MCM USA has made the machines service requirements user friendly by a using an electronic service record submission format to keep the warranty valid and to ensure a safe and long operating lifespan for the machine. Any user that refuses compliance with this knowingly forfeits any warranty claims left in the original covered, (2) two year/1000hour whichever comes sooner, time period of the machine. This warranty does not apply to normal wear, or rental use, after-market modification or damages that occur from negligence, misuse or use not in accordance with the operating and maintenance instructions or the products intended uses. MCM USA will at its discretion make the final decision regarding warranty eligibility. In the event the customer is unable or unwilling to perform the labor required to remedy the product, it will be returned to MCM USA. Upon receipt of the returned product, the product purchase amount (excluding shipping) will be refunded at a prorated amount based on age of machine and use. All items must be returned with the product and any missing parts will be deducted from the refund amount. Warranty is extended to the original purchaser and is not transferable.  

Warranty Parts

MCM USA does its best to stock all parts, but in rare cases, parts may need to be ordered in and the customer will be notified upon arrival of required parts. MCM USA will not be liable for any damages associated with the unavailability of parts.

Warranty Exclusions

Normal wear items including, but not limited to belts, bearings, blades, wear plates, grinding/cutting/digging teeth, seals and tires are excluded from this warranty. Engines are not included within the MCM USA warranty (see engine warranty below).

Consequential Losses

MCM USA shall not be liable for any incidental or consequential losses, damages or expenses, arising directly or indirectly from the product, whether such claim is based upon breach of contract, breach of warranty, negligence, strict liability in tort or any other legal theory. Without limiting the generality of the foregoing, MCM USA specifically disclaims any damages relating to (i) lost profits, business, revenues or goodwill; (ii) any expense or loss incurred for labor, supplies, substitute machinery or rental; or (iii) any other type of damage to property or economic loss. 

Engine Warranty

Engines are covered by the manufacturer of the engine and covered by the warranty period specified by that manufacturer. All engine repairs, service and part replacements will not be done by MCM USA. The engine or complete piece of equipment must be taken to your local engine dealer to receive any warranty consideration.

7 Day Full Satisfaction Guarantee

If you are not completely satisfied with the purchase of your MCM USA product, you can return it in its original packaging and condition for a refund minus a 15% restocking fee of the original full purchase price, in addition to the shipping costs. Intent to Return notice must be made in writing and within 7days of the arrival date of the machine. The cost of shipping to and from the customer are non-refundable. Used machines and accessories cannot be returned for refund. There is a limit of one return per customer.