MCM USA Direct Warranty

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MCM USA provides a, (1) one year/1000 hour whichever comes sooner, minimum consumer parts only warranty on all products sold by MCM USA. 

The commencement date of this warranty is the date of delivery and extends to the original purchaser only. This warrants that the equipment will be free from manufacturer’s defects in material and/or workmanship.  Accessories added by consumer are excluded from this warranty. Warranty will remain valid to the terms above as long as the consumer completes the electronic Service Maintenance Record (SMR) submission upon initial delivery and following the required machine service intervals (within a given grace period of 7 days or 12 hours of machine run time, whichever comes first).  SMR's must be uploaded or emailed to meet the warranty requirement.

A grace period for late SMR submissions will be on a case by case basis and at the sole discretion of MCM USA based on prior SMR submissions.

The remedy for consumers with a valid warranty (meeting SMR requirements) will be the following; MCM USA will provide replacement parts to the original purchaser. This is a parts only warranty and excludes labor and/or other costs associated with replacing parts. MCM USA reserves the right to discontinue or change materials, parts, models or products, or to make substitutions. MCM USA will ship replacement parts via a courier at MCM USA's expense. Express shipping options may be available in certain regions and at an additional cost to the customer. Photos, videos or the shipping of defective parts to MCM USA may be required for proper root cause and replacement. When defective parts are required to be returned, a pre-paid courier shipping label will be provided to the customer at MCM USA's expense.  

MCM USA has made the warranty service requirements, extremely user friendly by using an electronic Service Maintenance Record (SMR) submission format to keep the warranty valid and to ensure a safe and long operating lifespan for the machine. 

A well maintained machine, will run longer with less surprises to the operator. These checks are critical to identify any issues that may be developing on your machine before they result in failure. Any user that refuses compliance with this SMR requirement, knowingly forfeits any warranty claims left in the original covered, (1) one year/1000hour whichever comes sooner, time period of the machine.  Some MCM machines may come with an extended warranty beyond the above and will be given, or purchased at the time of purchase.

This warranty does not apply to normal wear, use that results from misuse or abuse by end customers including rentals, after-market modification or damages that occur from lack of required maintenance, negligence, misuse (including overloading) or any use not in accordance with the operating and maintenance instructions or the products intended uses. 

MCM USA will at its discretion make the final decision regarding warranty eligibility in questionable warranty claims. In the event the customer is unwilling to perform or pay a service for the labor required to remedy the warranty claim, it will void the warranty coverage for that part and any corresponding/related parts due to the inaction of the consumer to comply with the warranty requirements.

 Warranty is extended to the original purchaser and is not transferable.  

MCM USA does its best to stock or source all parts, but in rare cases, parts may need to be special ordered. In these rare cases the customer will be notified upon arrival of required parts. MCM USA will not be liable for any damages associated with the unavailability of parts.

Normal wear items including, but not limited to belts, bearings, blades, wear plates, grinding/cutting/digging teeth, seals and tires are excluded from this warranty. Engines are not included within the MCM USA warranty however will be covered by the Engine makers standard factory warranty (see engine warranty below).

MCM USA shall not be liable for any incidental or consequential losses, damages or expenses, arising directly or indirectly from the product, whether such claim is based upon breach of contract, breach of warranty, negligence, strict liability in tort or any other legal theory. Without limiting the generality of the foregoing, MCM USA specifically disclaims any damages relating to (i) lost profits, business, revenues or goodwill; (ii) any expense or loss incurred for labor, supplies, substitute machinery or rental; or (iii) any other type of damage to property or economic loss. 

Engines are covered by the manufacturer of the engine and covered by the warranty period specified by that manufacturer. All engine warranty repairs, service and part replacements will not be done by MCM USA. The engine or complete piece of equipment must be taken to your local engine dealer to receive any warranty consideration.

If you are not 100% completely satisfied with the purchase of your MCM USA product, you can return it in its original packaging and condition for a refund minus a 15% restocking fee of the original full purchase price, in addition to all shipping costs.  Used machines and accessories cannot be returned for refund. There is a limit of one return per customer. Please see our full returns policy below.